Terms and conditions

Information

The prices shown on the webside are actual prices. The only fee that may be added occur if the bank charges for the transaction.

Our website is regularly updated when there are new tours or when the current prices changes.

Following credit cards are accepted. Visa, Mastercard and American Express.

VAT and other taxes are not added in Greenland.

Reservation

Reservation can be made on our website www.naleraq-sea-safari.com or by calling to +299 544310

The reservation is finally confirmed when the payment has been completed.

The ticket is personal and cannot be forwarded to others.

Our tours start at Halibut Pontoon, please be ready 15 min. before the departure.

Minimum number of participants

The tours offered have a minimum number of 4 participants. Cancellation of too few participants can happen up to an hour before departure. If this should happen, we offer an alternative tour, if possible. Otherwise, we cancel the tour and make a refund.

General terms

The chartered ship is owned by the shipping company Naleraq Sea Safari ApS, liability insured in accordance with the Danish Maritime Authority's conditions.

Naleraq Sea Safari ApS cannot be held responsible for the consequences that the influence of external conditions such as bad weather and ice conditions and damage caused by the customer, or a third party may have on the settlement of the tour.

Naleraq Sea Safari ApS reserves the right to change the indicated time up to one hour before departure, this may be due to the prospect of better weather soon or a minor technical problem.

If a tour is interrupted due to weather conditions, ice formation, technical problems, safety or other conditions, Naleraq Sea Safari ApS is entitled to receive payment up to the point where the boat arrives at Naleraq Sea Safari ApS home port, Ilulissat.

Naleraq Sea Safari ApS reserves the right to cancel a tour that has not started, in case of technical problems, bad weather and ice conditions, as well as if it is assessed that the completion of the trip cannot be done in a proper manner, which is outside Naleraq Sea Safari's control. It is the captain alone who can make the assessment. Customerdoes not have to pay for the tour in this case.

In the event of no-shows, there will be no refunds.

Naleraq Sea Safari ApS reserves the right to cancel the agreement if customerdoes not maintain its obligations.

Cancellation terms

If an appointment is cancelled, the traveller must pay the following cancellation fee, regardless to any booking costs:

more than 100 days before departure date 0%

100 to 42 days before departure date 30%

42 to 28 days before departure date 60%

28 days to 1 day before departure date 90%

Within 24 hours on the departure date or later 100%